More recently, Microsoft had their OOXML specification approved by the ISO standards body in a manner consistent with previous attempts to control standards. In short, without this exclusive franchise called the Windows API, we would have been dead a long time ago. It is this switching cost that has given the customers the patience to stick with Windows through all our mistakes, our buggy drivers, our high TCO ( total cost of ownership), our lack of a sexy vision at times, and many other difficulties Customers constantly evaluate other desktop platforms, it would be so much work to move over that they hope we just improve Windows rather than force them to move. And it is so deeply embedded in the source code of many Windows apps that there is a huge switching cost to using a different operating system instead. The Windows API is so broad, so deep, and so functional that most independent software vendors would be crazy not to use it. In an internal memo for senior management Microsoft's head of C++ development, Aaron Contorer, stated: Microsoft software is also presented as a "safe" choice for IT managers purchasing software systems. Although the resulting ubiquity of Microsoft software allows a user to benefit from network effects, critics and even Microsoft itself decry what they consider to be an " embrace, extend and extinguish" strategy of adding proprietary features to open standards or their software implementations, thereby using its market dominance to gain unofficial ownership of standards "extended" in this way. It did so by providing development tools, training, access to proprietary APIs in early versions, and partner programs. Vendor lock-in įrom its inception, Microsoft defined itself as a platform company and understood the importance of attracting third-party programmers. In February 2019, some of Microsoft employees protested the company's war profiteering from a $480 million contract to develop augmented reality headsets for the United States Army. government on any projects related to separating children from their families at the border." Microsoft has stated it "is not working with the U.S. He went on to say the company is "proud to support" the work of ICE. Microsoft's relationship with the immigration enforcement agency was revealed by executive Tom Keane, through a company blog post that describes ICE's use of the company's high-security cloud storage product Azure Government. Immigration and Customs Enforcement (ICE). The action was in response to Microsoft's $19.4 million contract with U.S. On September 14, 2019, Microsoft's flagship store was shut down by protestors as part of a direct action organized by Close the Camps NYC. Commission case, and it received an 899 million euro fine. In 2004, the European Union found Microsoft guilty in the Microsoft Corp. The company has been the subject of numerous lawsuits, brought by several governments and by other companies, for unlawful monopolistic practices. Total cost of ownership comparisons between Linux and Microsoft Windows are a continuous point of debate. Microsoft was also accused of locking vendors and consumers in to their products, and of not following or complying with existing standards in its software. In the 2000s, a number of malware mishaps targeted security flaws in Windows and other products. Issues with ease of use, robustness, and security of the company's software are common targets for critics. Criticism of Microsoft has followed various aspects of its products and business practices.
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